Incapsula incident

[INC-1038] Imperva Management Portal UI Performance Degradation

Minor Ongoing View vendor source →

Incapsula is currently experiencing a minor incident affecting Account and User Management, which began 1h ago. The vendor's full update timeline is below.

Started
May 15, 2026, 08:17 AM UTC
Resolved
Ongoing
Duration
● 1h 27m
Detected by Pingoru
May 15, 2026, 08:17 AM UTC

Affected components

Account and User Management

Update timeline

  1. investigating May 15, 2026, 08:17 AM UTC

    We have discovered a potential service degradation, affecting Imperva Management Portal. The Management Portal website is slow to respond to user actions and in some cases user login attempts may also fail. All customer websites remain fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

  2. investigating May 15, 2026, 08:53 AM UTC

    The impact has been identified as isolated to the India region. Technical teams are actively investigating the issue and working towards mitigation. The next update on the incident will be shared no later that 09:22 UTC

  3. investigating May 15, 2026, 09:21 AM UTC

    Technical teams are continuing to actively troubleshoot the issue and are working to restore normal service levels. The next update on the incident will be shared no later that 09:50 UTC