Incapsula incident

[INC-1040] Imperva Management Portal Login Issue

Major Resolved View vendor source →

Incapsula experienced a major incident on May 15, 2026 affecting Cloud Security Management Platform, lasting 4h 6m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 07:22 PM UTC
Resolved
May 15, 2026, 11:29 PM UTC
Duration
4h 6m
Detected by Pingoru
May 15, 2026, 07:22 PM UTC

Affected components

Cloud Security Management Platform

Update timeline

  1. investigating May 15, 2026, 07:22 PM UTC

    We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

  2. investigating May 15, 2026, 07:51 PM UTC

    Our technical teams are actively investigating the issue and working on remediation. Next update on this incident will be shared no later than 20:21 UTC.

  3. investigating May 15, 2026, 08:21 PM UTC

    Investigations are currently in progress, and the team is actively working on the issue. Next update on this incident will be shared no later than 20:51 UTC.

  4. investigating May 15, 2026, 09:00 PM UTC

    Remediation efforts are ongoing, and we are seeing a reduction in login errors. The issue remains intermittent, and teams are actively working to stabilize the services. Next update on this incident will be shared no later than 21:30 UTC.

  5. investigating May 15, 2026, 09:33 PM UTC

    Teams continue to work on remediation activities, and a decrease in login-related errors has been observed. While the issue is still occurring intermittently, active efforts are ongoing to restore full service stability. The next update regarding this incident will be provided no later than 22:00 UTC.

  6. investigating May 15, 2026, 10:13 PM UTC

    Teams have identified a possible cause behind the service degradation affecting customers ability to log in to the Imperva Management Portal. Engineering teams are actively engaged in mitigation and recovery efforts to restore service stability. The next update for this incident will be shared no later than 22:42 UTC.

  7. identified May 15, 2026, 10:14 PM UTC

    Teams have identified a possible cause behind the service degradation affecting customers ability to log in to the Imperva Management Portal. Engineering teams are actively engaged in mitigation and recovery efforts to restore service stability. The next update for this incident will be shared no later than 22:44 UTC.

  8. identified May 15, 2026, 10:47 PM UTC

    Technical teams have completed mitigation actions, and access to the Imperva Support Portal is returning to normal levels. Teams will continue to closely monitor system operations. Rest assured, all applications continue to remain protected by Cloud WAF. However, issues related to the publisher service are still being observed, and active efforts are ongoing to fully stabilize the environment. The next update for this incident will be shared no later than 23:17 UTC.

  9. monitoring May 15, 2026, 11:08 PM UTC

    Technical teams have performed remedial actions and the Imperva Support Portal access is returning to normal operations. Technical teams will continue monitoring the system.

  10. resolved May 15, 2026, 11:29 PM UTC

    The incident has been resolved and normal service levels have been restored for the Imperva Management Portal.