[INC-1096] Global Support Phone System Disruption

Update timeline

1. investigating Jul 29, 2026, 01:29 AM UTC

   We are aware of an issue affecting our support phone system globally. Users may be unable to reach support by phone. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the inconvenience . The next Status Update on this Incident will be provided no later than 02:00 UTC The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. investigating Jul 29, 2026, 02:10 AM UTC

   We are currently aware of a global issue impacting our support phone system. As a result, users may be unable to contact Support by phone. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for any inconvenience this may cause. The next update on this incident will be provided no later than 02:40 UTC The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region

3. investigating Jul 29, 2026, 03:07 AM UTC

   We are currently investigating reports of a global issue impacting access to our support phone system. At this time, support phone numbers are operating normally, and users should be able to contact Support by phone. Customers are encouraged to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance while our team continues to monitor service stability. The next Status Update on this Incident will be provided no later than 04:00 UTC We apologize for any inconvenience and appreciate your patience. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region

4. identified Jul 29, 2026, 04:32 AM UTC

   The issue has been identified, and our team is actively implementing corrective actions while monitoring the recovery progress. Support phone numbers are currently operating normally, and users should be able to contact Support by phone. Customers are encouraged to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance while our team continues to monitor service stability. Further updates will be provided as more information becomes available. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

5. monitoring Jul 29, 2026, 05:34 AM UTC

   Our team is actively monitoring the service to ensure stability and continued availability. Support phone numbers are operating normally, and users should be able to contact Support by phone. Customers can continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance. The next Status Update on this Incident will be provided no later than 06:00 UTC The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

6. monitoring Jul 29, 2026, 06:26 AM UTC

   Our team continues to monitor the service to ensure stability and ongoing availability. Support phone numbers are operating normally, and users can contact Support by phone. Customers may continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance. The next status update for this incident will be provided no later than 07:00 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

7. monitoring Jul 29, 2026, 07:10 AM UTC

   Our team continues to monitor the service to ensure stability and ongoing availability. Support phone numbers are operating normally, and users can contact Support by phone. Customers may continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance. The next status update for this incident will be provided no later than 11:00 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

8. resolved Jul 29, 2026, 08:39 AM UTC

   The technical team has implemented the required fixes, completed validation activities, and confirmed service stability through continuous monitoring. We appreciate your patience and understanding throughout this incident. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.