Incapsula Outage History

We have identified the issue, and a fix is currently being implemented. The next Status Update on this Incident will be provided no later than 12:22 UTC.

We are continuing to actively work on implementing a fix. The next Status Update on this Incident will be provided no later than 12:55 UTC.

The issue has been identified and a fix is being implemented.

We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

As a precautionary measure, the New York 2, NY (EWR) Data Center data center will remain bypassed. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time. Engineering teams will continue to investigate the issue, and further updates will be shared as changes are made or once the PoP is restored to normal operation.

We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

As a precautionary measure, the Dusseldorf, Germany (DUS) data center will remain bypassed. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time. Engineering teams will continue to investigate the issue, and further updates will be shared as changes are made or once the PoP is restored to normal operation.

Our engineering team is actively working with the third-party certificate authority provider to resolve the issue affecting the issuance of new certificates. We will continue to provide updates as progress is made toward restoring normal certificate ordering and issuance functionality.

We are continuing to work with our certificate authority provider to resolve the issue affecting the ability to order or issue new certificates. Remediation efforts are currently in progress. Existing certificates and active services remain unaffected. Further updates will be provided as more information becomes available.

We are continuing to work closely with our certificate authority provider to resolve the issue affecting certificate issuance. Efforts are ongoing to restore normal functionality as quickly as possible. We will provide further updates as additional information becomes available.

We are continuing to work with our certificate authority provider to restore certificate issuance functionality. Existing certificates and active services remain unaffected. Further updates will be shared as more information becomes available.

We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

As a precautionary measure, the Seoul (KOR) PoP will remain bypassed. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time. Engineering teams will continue to investigate the issue, and further updates will be shared as changes are made or once the PoP is restored to normal operation.

We have identified the issue affecting cache purge functionality. Our engineering teams are currently working on implementing a fix and restoring normal functionality. We will provide further updates as progress is made.

We are continuing to work on a fix for this issue.

Our engineering teams have made progress in addressing the issue affecting cache purge functionality, and remediation efforts are ongoing.

We are continuing to work on a fix for this issue.

We have identified the source of the issue affecting Attack Analytics. Technical teams are planning remedial action. Further updates to follow.

We have identified the source of the issue affecting access to the API Security Page, "My APIs" Inventory and upload/manage OAS/Swagger files. Technical teams are planning remedial action. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Technical teams have identified an issue in the Tokyo, Japan (TKO) data center. As a precautionary measure, the TKO PoP will remain bypassed to ensure service stability. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time. Engineering teams will continue monitoring the environment, and further updates will be shared as changes are made or once the PoP is restored to normal operation. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

We have identified the source of the issue in the data center. Technical teams are working on a fix. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.