IG Index Ltd incident

Some positions not showing on the positions tab

Notice Resolved View vendor source →

IG Index Ltd experienced a notice incident on July 22, 2022, lasting 21h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2022, 10:05 AM UTC
Resolved
Jul 23, 2022, 07:41 AM UTC
Duration
21h 36m
Detected by Pingoru
Jul 22, 2022, 10:05 AM UTC

Update timeline

  1. investigating Jul 22, 2022, 10:05 AM UTC

    Closing/opening new positions is no longer an issue. However, we’re investigating the issue where some positions are not showing on your positions tab but are affecting your P/L. We will make sure that once the issue is completely solved, your account will reflect the correct execution prices and P/L. You will hear more on this within the next hour.

  2. resolved Jul 23, 2022, 07:41 AM UTC

    This incident has been resolved.