IG Index Ltd incident

Issue viewing open positions on Live Accounts

Critical Resolved View vendor source →

IG Index Ltd experienced a critical incident on August 6, 2022 affecting Web platform and Mobile apps and 1 more component, lasting 12h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2022, 07:59 AM UTC
Resolved
Aug 06, 2022, 08:28 PM UTC
Duration
12h 29m
Detected by Pingoru
Aug 06, 2022, 07:59 AM UTC

Affected components

Web platformMobile appsIG chartsTradingMy IGProRealTime chartsMT4L2 DealerAPIs

Update timeline

  1. investigating Aug 06, 2022, 07:59 AM UTC

    We’re currently investigating reports of an issue viewing and editing open positions on the platform and mobile apps. We apologize for any inconvenience and will post another update as soon as we learn more.

  2. investigating Aug 06, 2022, 08:02 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 06, 2022, 08:49 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 06, 2022, 10:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 06, 2022, 08:28 PM UTC

    This incident has been resolved.