IG Index Ltd incident

Service issue reports

Minor Resolved View vendor source →

IG Index Ltd experienced a minor incident on August 17, 2022 affecting Demo accounts, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2022, 08:54 AM UTC
Resolved
Aug 17, 2022, 03:18 PM UTC
Duration
6h 23m
Detected by Pingoru
Aug 17, 2022, 08:54 AM UTC

Affected components

Demo accounts

Update timeline

  1. investigating Aug 17, 2022, 08:54 AM UTC

    We’re currently investigating reports of a potential service interruption with our demo accounts. We apologize for any inconvenience and will post another update as soon as we learn more.

  2. investigating Aug 17, 2022, 10:32 AM UTC

    We are continuing to investigate this issue and will provide an update as soon as we learn more.

  3. investigating Aug 17, 2022, 01:18 PM UTC

    Investigations are still ongoing and an update will be provided as soon as we learn more.

  4. resolved Aug 17, 2022, 03:18 PM UTC

    We are monitoring for any further reports.