IG Index Ltd incident

Trading issues

Minor Resolved View vendor source →

IG Index Ltd experienced a minor incident on August 29, 2022 affecting Web platform and Mobile apps and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2022, 02:08 PM UTC
Resolved
Aug 29, 2022, 03:57 PM UTC
Duration
1h 48m
Detected by Pingoru
Aug 29, 2022, 02:08 PM UTC

Affected components

Web platformMobile appsTradingL2 Dealer

Update timeline

  1. investigating Aug 29, 2022, 02:08 PM UTC

    Some clients are experiencing issues trading Turbos on our platforms. We're investigating now at the highest priority. If you need to deal, please call +44 207 896 0079.

  2. identified Aug 29, 2022, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 29, 2022, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 29, 2022, 02:56 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 29, 2022, 03:57 PM UTC

    This incident has been resolved.