IG Index Ltd incident

Intermittent Login issues

Critical Resolved View vendor source →

IG Index Ltd experienced a critical incident on October 12, 2022 affecting Login, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2022, 06:14 AM UTC
Resolved
Oct 12, 2022, 06:48 AM UTC
Duration
33m
Detected by Pingoru
Oct 12, 2022, 06:14 AM UTC

Affected components

Login

Update timeline

  1. investigating Oct 12, 2022, 06:14 AM UTC

    There are currently intermittent issues with logging in to our web platform. We're investigating now at the highest priority. If you need to manage your positions, you will be able to access your account via the mobile app or please call +61 (3) 9860 1734 (AU), +44 207 896 0079 (UK), +27 10 344 0053 (ZA), +65 6390 5118 (SG)

  2. investigating Oct 12, 2022, 06:20 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 12, 2022, 06:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 12, 2022, 06:48 AM UTC

    This incident has been resolved.