IG Index Ltd incident

Intermittent Demo Chart Loading Issues

Critical Resolved View vendor source →

IG Index Ltd experienced a critical incident on November 14, 2022 affecting Demo accounts, lasting 12h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2022, 12:41 AM UTC
Resolved
Nov 14, 2022, 01:20 PM UTC
Duration
12h 38m
Detected by Pingoru
Nov 14, 2022, 12:41 AM UTC

Affected components

Demo accounts

Update timeline

  1. investigating Nov 14, 2022, 12:41 AM UTC

    We’re currently investigating reports of a potential service interruption with Demo Charts. We apologize for any inconvenience and will post another update as soon as we learn more.

  2. resolved Nov 14, 2022, 01:20 PM UTC

    This incident has been resolved.