IG Index Ltd incident

Intermittent issues with our telephone service

Notice Resolved View vendor source →

IG Index Ltd experienced a notice incident on February 26, 2023 affecting Web platform and Mobile apps, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2023, 10:14 PM UTC
Resolved
Feb 26, 2023, 11:02 PM UTC
Duration
48m
Detected by Pingoru
Feb 26, 2023, 10:14 PM UTC

Affected components

Web platformMobile apps

Update timeline

  1. investigating Feb 26, 2023, 10:14 PM UTC

    We are aware some clients are experiencing difficulties in contacting up via phone. We are investigating this at the highest priority. If you need to reach us, please contact us via email or web chat service.

  2. identified Feb 26, 2023, 10:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 26, 2023, 10:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 26, 2023, 11:02 PM UTC

    This incident has been resolved.