IG Index Ltd experienced a critical incident on May 7, 2023 affecting MT4, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
MT4
Update timeline
- investigating May 07, 2023, 11:09 PM UTC
We are currently aware of issues with our Meta Trader 4 platform. We're investigating now at the highest priority. If you are unable to deal via the MT4 platform, please call +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK), 312 981 0498 (US).
- identified May 07, 2023, 11:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 07, 2023, 11:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2023, 11:55 PM UTC
This incident has been resolved.