IG Index Ltd incident

Intermittent Login issues on Mobile Apps

Critical Resolved View vendor source →

IG Index Ltd experienced a critical incident on August 25, 2023 affecting Mobile apps, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2023, 12:59 AM UTC
Resolved
Aug 25, 2023, 01:34 AM UTC
Duration
34m
Detected by Pingoru
Aug 25, 2023, 12:59 AM UTC

Affected components

Mobile apps

Update timeline

  1. investigating Aug 25, 2023, 12:59 AM UTC

    There are currently issues with logging in via our Mobile Apps platform. We're investigating now at the highest priority. In the mean time, please login through desktop browser or mobile browser. If you need to deal, please call +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK), 312 981 0498 (US).

  2. investigating Aug 25, 2023, 01:00 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 25, 2023, 01:01 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 25, 2023, 01:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 25, 2023, 01:34 AM UTC

    This incident has been resolved.