IG Index Ltd incident

Intermittent Trading issues with HKEX shares

Major Resolved View vendor source →

IG Index Ltd experienced a major incident on March 3, 2025 affecting Trading, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 02:37 AM UTC
Resolved
Mar 03, 2025, 05:04 AM UTC
Duration
2h 27m
Detected by Pingoru
Mar 03, 2025, 02:37 AM UTC

Affected components

Trading

Update timeline

  1. investigating Mar 03, 2025, 02:37 AM UTC

    There are currently intermittent issues with trading Hong Kong shares on our platforms. We're investigating now at the highest priority. If you need to manage your positions, please contact us at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK) and +4420 7633 5431

  2. identified Mar 03, 2025, 03:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 03, 2025, 04:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 03, 2025, 05:04 AM UTC

    This incident has been resolved.