IG Index Ltd incident

Platform outage

Critical Resolved View vendor source →

IG Index Ltd experienced a critical incident on March 18, 2025 affecting Web platform and Mobile apps and 1 more component, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2025, 06:41 PM UTC
Resolved
Mar 18, 2025, 10:49 PM UTC
Duration
4h 8m
Detected by Pingoru
Mar 18, 2025, 06:41 PM UTC

Affected components

Web platformMobile appsIG chartsTradingDeposits and withdrawalsLoginMy IGDemo accountsProRealTime chartsMT4

Update timeline

  1. investigating Mar 18, 2025, 06:41 PM UTC

    We are currently investigating this issue.

  2. identified Mar 18, 2025, 06:51 PM UTC

    There are currently issues with trading on our platforms. We have identified the issue and working to fix it on priority and we sincerely apologize for the inconvenience caused. Please call us if you need to trade.

  3. monitoring Mar 18, 2025, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 18, 2025, 07:00 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 18, 2025, 07:16 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Mar 18, 2025, 07:24 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 18, 2025, 10:49 PM UTC

    This incident has been resolved.