IG Index Ltd incident

Service issue reports

Resolved after 6 hours 23 minutes, affecting Demo accounts, on August 17, 2022.

investigating Aug 17, 2022, 01:18 PM UTC

Investigations are still ongoing and an update will be provided as soon as we learn more.

Started
Aug 17, 2022, 08:54 AM UTC
Resolved
Aug 17, 2022, 03:18 PM UTC
Duration
6h 23m
Detected by Pingoru
Aug 17, 2022, 08:54 AM UTC

Affected components

Demo accounts

Update timeline

  1. investigating Aug 17, 2022, 08:54 AM UTC

    We’re currently investigating reports of a potential service interruption with our demo accounts. We apologize for any inconvenience and will post another update as soon as we learn more.

  2. investigating Aug 17, 2022, 10:32 AM UTC

    We are continuing to investigate this issue and will provide an update as soon as we learn more.

  3. investigating Aug 17, 2022, 01:18 PM UTC

    Investigations are still ongoing and an update will be provided as soon as we learn more.

  4. resolved Aug 17, 2022, 03:18 PM UTC

    We are monitoring for any further reports.

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