IG Index Ltd incident

Service issue reports

Minor Vendor's status page →

Resolved after 2 hours 3 minutes, affecting Web platform and Mobile apps and 1 more, on August 26, 2022.

monitoring Aug 26, 2022, 03:00 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 26, 2022, 02:22 PM UTC
Resolved
Aug 26, 2022, 04:25 PM UTC
Duration
2h 3m
Detected by Pingoru
Aug 26, 2022, 02:22 PM UTC

Affected components

Web platformMobile appsIG chartsTradingDeposits and withdrawalsLoginMy IGDemo accounts

Update timeline

  1. investigating Aug 26, 2022, 02:22 PM UTC

    We’re currently investigating reports of a potential service interruption with our trading platform. We apologize for any inconvenience and will post another update as soon as we learn more.

  2. investigating Aug 26, 2022, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 26, 2022, 02:30 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 26, 2022, 02:33 PM UTC

    We are continuing to investigate this issue.

  5. investigating Aug 26, 2022, 02:55 PM UTC

    We are continuing to investigate this issue and will post another update as soon as we learn more

  6. monitoring Aug 26, 2022, 03:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Aug 26, 2022, 04:25 PM UTC

    This incident has been resolved.

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