IG Index Ltd incident

Display issue with P&L on app

Resolved after 5 days 3 hours, affecting Mobile apps, on July 8, 2025.

monitoring Jul 13, 2025, 09:49 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 08, 2025, 11:50 PM UTC
Resolved
Jul 14, 2025, 03:43 AM UTC
Duration
5d 3h
Detected by Pingoru
Jul 08, 2025, 11:50 PM UTC

Affected components

Mobile apps

Update timeline

  1. investigating Jul 08, 2025, 11:50 PM UTC

    We're currently aware that some clients are experiencing display issues with P&L on our mobile app platforms. Our team is actively investigating this with the highest priority. In the meantime, please monitor your positions via the Web Trading Platform on desktop or through a mobile browser.

  2. monitoring Jul 13, 2025, 09:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2025, 03:43 AM UTC

    This incident has been resolved.

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