IDEXX experienced a minor incident on August 27, 2026 affecting SmartOrder - Online Inventory Ordering, lasting 33d 2h. The incident has been resolved; the full update timeline is below.
Affected components
SmartOrder - Online Inventory Ordering
Update timeline
- investigating Aug 27, 2026, 06:32 PM UTC
SmartOrder for MWI is currently experiencing two order processing issues: + Unable to place orders. + Orphan orders are not coming in.
- monitoring Sep 02, 2026, 06:37 PM UTC
Orphans & orders are now coming in. Will contintue to monitor
- identified Sep 04, 2026, 07:45 PM UTC
Orphaned and received orders continue to be received and processed by SmartOrder. However, placing new orders with MWI is still failing as no response is returned when the order is submitted. We are continuing to work with MWI to restore order placement
- identified Sep 04, 2026, 08:04 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 29, 2026, 08:39 PM UTC
This incident has been resolved.