IDEXX experienced a major incident on October 9, 2026 affecting Neo Software, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Neo Software
Update timeline
- identified Oct 09, 2026, 05:09 PM UTC
The Neo team is aware of a Fiserv (CardConnect) outage that is impacting your ability to process IDEXX Payments within Neo. Our integration partners are actively working with Fiserv to resolve this problem as soon as possible. Please subscribe to updates from Fiserv via https://status.cardconnect.com/ We will provide updates as we receive them.
- monitoring Oct 09, 2026, 05:14 PM UTC
Fiserv have indicated that service has been restored and we are monitoring results.
- resolved Oct 09, 2026, 06:38 PM UTC
This incident has been resolved.