IDEXX experienced a minor incident on August 25, 2026 affecting Ordering - Reference Laboratory, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 03:52 PM UTC
You may experience increased error rates and/or high latency when submitting an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX Reference Lab Diagnostics and for any inconvenience this may cause. We will provide an update no later than HH am/pm ET on Weekday Month Date.
- monitoring Aug 25, 2026, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 06:05 PM UTC
This incident has been resolved.