IDEXX experienced a minor incident on August 25, 2026 affecting Diagnostic Results and Web and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Diagnostic ResultsWebMobile
Update timeline
- investigating Aug 25, 2026, 01:54 PM UTC
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
- investigating Aug 25, 2026, 02:57 PM UTC
We are continuing to investigate this issue.
- identified Aug 25, 2026, 03:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 25, 2026, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 25, 2026, 05:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 25, 2026, 06:15 PM UTC
This incident has been resolved.