IDEXX experienced a minor incident on July 8, 2026 affecting iPad and Web and 1 more component, lasting 4d 19h. The incident has been resolved; the full update timeline is below.
Affected components
iPadWebIntegration
Update timeline
- investigating Jul 15, 2026, 09:45 PM UTC
Our Technical Team is currently investigating a performance issue affecting the Smart Flow App and Web platform, where information is not syncing correctly across devices. We apologize for the inconvenience this is causing and appreciate your patience. We will provide an update as soon as more information becomes available.
- resolved Jul 16, 2026, 12:17 AM UTC
This incident has been resolved.