IDEXX incident

Delayed Radiology Results in VetConnect PLUS

Minor Resolved View vendor source →
Started
Apr 27, 2026, 06:02 PM UTC
Resolved
Apr 27, 2026, 11:59 PM UTC
Duration
5h 57m
Detected by Pingoru
Apr 27, 2026, 06:02 PM UTC

Affected components

Diagnostic ResultsWebMobile

Update timeline

  1. investigating Apr 27, 2026, 06:02 PM UTC

    You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. WebPACS can be accessed directly to view any radiology results in the interim. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

  2. identified Apr 27, 2026, 06:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 27, 2026, 07:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 27, 2026, 07:13 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 27, 2026, 11:59 PM UTC

    This incident has been resolved.

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