IDEXX experienced a minor incident on April 27, 2026 affecting Diagnostic Results and Web and 1 more component, lasting 5h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2026, 06:02 PM UTC
You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. WebPACS can be accessed directly to view any radiology results in the interim. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
- identified Apr 27, 2026, 06:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 27, 2026, 07:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 27, 2026, 07:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 27, 2026, 11:59 PM UTC
This incident has been resolved.