IDEXX experienced a minor incident on July 7, 2026 affecting Petly Plans, lasting 18h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Petly Plans
Update timeline
- identified Jul 07, 2026, 09:08 PM UTC
We are aware of and working to resolve an issue with some plan management tasks (i.e. placing a plan on hold, canceling a plan). Note that plan enrollment, plan utilization, and general administrative functions are not impacted. Follow here for progress updates.
- monitoring Jul 08, 2026, 02:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2026, 03:14 PM UTC
This issue has been resolved.