IDEXX experienced a major incident on July 7, 2026 affecting Neo Software, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Neo Software
Update timeline
- identified Jul 07, 2026, 07:16 PM UTC
The Neo team is aware of an issue impacting viewing diagnostic results within Neo. Until the issue is resolved: - View results directly in your diagnostic partners’ portals. We are working on a fix and will provide another update no later than 5:00PM ET, July 7.
- resolved Jul 07, 2026, 08:53 PM UTC
A fix has been implemented and this incident is resolved.