IDEXX incident

Vello Requests & Notifications: Unable to open Appointment Request details

Major Resolved View vendor source →

IDEXX experienced a major incident on June 29, 2026 affecting Neo Vello and ezyVet Vello and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 02:42 PM UTC
Resolved
Jun 29, 2026, 06:39 PM UTC
Duration
3h 57m
Detected by Pingoru
Jun 29, 2026, 02:42 PM UTC

Affected components

Neo VelloezyVet VelloCornerstone Vello

Update timeline

  1. investigating Jun 29, 2026, 02:42 PM UTC

    We're aware of an issue affecting some customers when opening appointment request details in Vello. Our team is actively investigating and will post an update here as soon as we have more information.

  2. monitoring Jun 29, 2026, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 29, 2026, 06:39 PM UTC

    This incident has been resolved.