IDEXX incident

Performance Issues - Increased Error Rate in APSE2

Minor Resolved View vendor source →

IDEXX experienced a minor incident on June 28, 2026 affecting ezyVet Software: Australia and ezyVet Software: New Zealand, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2026, 10:54 PM UTC
Resolved
Jun 29, 2026, 01:08 AM UTC
Duration
2h 13m
Detected by Pingoru
Jun 28, 2026, 10:54 PM UTC

Affected components

ezyVet Software: AustraliaezyVet Software: New Zealand

Update timeline

  1. investigating Jun 28, 2026, 10:54 PM UTC

    Our Technical Team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

  2. monitoring Jun 29, 2026, 12:33 AM UTC

    Our technical team have advised that performance has stabilised and this issue should now be resolved. We will be monitoring this for the next 15 minutes to ensure the system has completely recovered and remains stable.

  3. resolved Jun 29, 2026, 01:08 AM UTC

    This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected. Thank you for your patience as we worked through resolving this issue.