IDEXX experienced a major incident on June 28, 2026 affecting SMS Providers, lasting 10d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 28, 2026, 07:42 PM UTC
Our technical team has identified an issue affecting ezyVet SMS services for customers in Singapore. We are working with our third‑party provider, Twilio, to resolve the issue and restore service as quickly as possible. In the meantime, we recommend using alternative communication methods such as email or phone. We apologise for the disruption and will share an update as soon as more information is available.
- resolved Jul 09, 2026, 12:05 AM UTC
This issue has been resolved, and we have confirmed SMS services for Singapore are now restored. Thank you for your patience as we worked through resolving this issue. We will resume our standard monitoring processes for any further service disruption.