IDEXX incident

Issues printing reference laboratory requisition forms in Neo

IDEXX experienced a minor incident on June 17, 2026 affecting Neo Software, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started: Jun 17, 2026, 09:15 PM UTC
Resolved: Jun 17, 2026, 10:44 PM UTC
Duration: 1h 28m
Detected by Pingoru: Jun 17, 2026, 09:15 PM UTC

Affected components

Neo Software

Update timeline

investigating Jun 17, 2026, 09:15 PM UTC

The Neo Team is investigating reports of errors when attempting to print reference laboratory requisition forms. Until the issue is resolved, requisition forms can be printed directly in VetConnect PLUS or your diagnostic partners portal. We will post another update when we have more information.
resolved Jun 17, 2026, 10:44 PM UTC

This incident has been resolved.