IDEXX incident

ezyVet, VetRadar, SmartFlow- New Zealand Toll‑Free (0800) Support Number Unavailable

IDEXX experienced a major incident on June 17, 2026 affecting ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started: Jun 17, 2026, 05:58 AM UTC
Resolved: Jun 18, 2026, 09:09 PM UTC
Duration: 1d 15h
Detected by Pingoru: Jun 17, 2026, 05:58 AM UTC

Affected components

ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System

Update timeline

investigating Jun 17, 2026, 05:58 AM UTC

Our NZ toll‑free support number (0800 399 838) is currently unavailable, and we are investigating this with our service provider. NZ customers trying to reach ezyVet, VetRadar, or SmartFlow support by phone can call 09 280 6210 for assistance in the meantime. We apologise for the disruption and will provide an update as soon as more information is available.
resolved Jun 18, 2026, 09:09 PM UTC

Our NZ toll‑free support number (0800 399 838) is now working again for customers in New Zealand wanting to contact ezyVet, VetRadar, or SmartFlow support by phone. Thank you for your patience while we worked with our service provider to resolve this issue.