IDEXX is currently experiencing a minor incident affecting SmartOrder - Online Inventory Ordering, which began 131d ago. The vendor's full update timeline is below.
Affected components
SmartOrder - Online Inventory Ordering
Update timeline
- investigating Jan 05, 2026, 07:00 PM UTC
SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully. Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue. Our teams are actively investigating and will share updates as more information becomes available.