IDEXX experienced a critical incident on January 5, 2026 affecting SmartOrder - Online Inventory Ordering, lasting 267d 1h. The incident has been resolved; the full update timeline is below.
Affected components
SmartOrder - Online Inventory Ordering
Update timeline
- investigating Jan 05, 2026, 07:00 PM UTC
SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully. Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue. Our teams are actively investigating and will share updates as more information becomes available.
- resolved Sep 29, 2026, 08:40 PM UTC
This incident has been resolved.