IDEXX experienced a major incident on September 24, 2026 affecting Cubex, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Cubex
Update timeline
- investigating Sep 24, 2026, 07:37 AM UTC
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.
- identified Sep 24, 2026, 07:49 AM UTC
The Cubex Team have Identified the issue and are actively working to restore services for all affected sites.
- resolved Sep 24, 2026, 10:05 AM UTC
The Cubex Team has confirmed that this issue has now been resolved.