IDEXX incident
PowerScribe One - Application out of sync which is blocking functionality
IDEXX experienced a major incident on October 5, 2026 affecting PowerScribe One, lasting 5h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2026, 03:46 PM UTC
We are currently investigating an issue with the connection to PowerScribe One, which is causing issues with auto-text.
- investigating Oct 05, 2026, 04:14 PM UTC
Update: We are continuing to investigate this issue and are working through possible resolutions with our partners at Nuance. As part of this effort, Nuance will need to reset the application connection. During the reset, you may briefly lose your connection. You should be able to log back in right after the reset is complete. We will post another update as soon as we have more information. Thank you for your patience.
- investigating Oct 05, 2026, 05:02 PM UTC
Update: Auto-text should now be appearing for all users in the app. We are continuing to work with our partners at Nuance to resolve the remaining syncing issues and will post another update as we have more information.
- identified Oct 05, 2026, 06:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 05, 2026, 07:29 PM UTC
Monitoring: A fix has been implemented, and the syncing issues should no longer occur. We will continue to monitor and post another update once we have confirmed everything is stable.
- resolved Oct 05, 2026, 08:51 PM UTC
Resolved: The syncing issue has been resolved, and everything is working as expected. Thank you for your patience while we worked on this.