IDEXX experienced a minor incident on September 24, 2026 affecting Diagnostic Results and Web and 1 more component, lasting 20h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2026, 08:28 PM UTC
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
- investigating Sep 24, 2026, 08:28 PM UTC
We are continuing to investigate this issue.
- investigating Sep 24, 2026, 08:43 PM UTC
Triaging the Root cause
- investigating Sep 24, 2026, 08:44 PM UTC
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
- identified Sep 24, 2026, 09:44 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 25, 2026, 05:38 PM UTC
Issue have been resolved.