IDEXX experienced a critical incident on January 15, 2026 affecting Authorize.net, lasting 17h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Authorize.net
Update timeline
- identified Jan 15, 2026, 07:37 PM UTC
Authorize.net is currently experiencing an outage that is impacting Petly Plans payment profiles. We update as we get more information
- resolved Jan 16, 2026, 12:58 PM UTC
Authorize.net has deployed a fix for the issue that was causing the hosted payments page to not load. Everything is operational again.