IDEXX experienced a minor incident on January 19, 2026 affecting Ordering - Reference Laboratory and Ordering - In House Diagnostics, lasting 6h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Ordering - Reference LaboratoryOrdering - In House Diagnostics
Update timeline
- identified Jan 19, 2026, 03:00 PM UTC
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
- monitoring Jan 19, 2026, 04:17 PM UTC
Delays in IHD Orders are recovering and we are monitoring the recovery.
- resolved Jan 19, 2026, 09:13 PM UTC
This incident has been resolved.