IDEXX incident
Telemedicine: Connection issues w/ PowerScribe One
IDEXX experienced a minor incident on September 19, 2026 affecting VMS Pro and PowerScribe One, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2026, 07:05 PM UTC
We are currently investigating connection issues between PowerScribe One and VMS Pro.
- investigating Sep 19, 2026, 07:44 PM UTC
We are continuing to investigate this issue.
- investigating Sep 19, 2026, 09:07 PM UTC
We are continuing to investigate the issue with our partners at Nuance.
- identified Sep 19, 2026, 10:43 PM UTC
Nuance believes they have found the root cause of the issue and is working on a plan to fix it. Unfortunately, we do not have ETA on when that will be. We will follow-up again once we know more. Please continue to contact support if you are experiencing issues.
- monitoring Sep 20, 2026, 12:20 AM UTC
Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.
- resolved Sep 20, 2026, 01:45 AM UTC
This incident has been resolved.