IDEXX experienced a minor incident on September 23, 2026 affecting VMS Pro, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
VMS Pro
Update timeline
- identified Sep 23, 2026, 10:06 PM UTC
The Dev Team has identified an issue with the zip process, caused by a, abnormally large image file. More resources have been given to the process to help process the requests, but this could take some time. This only impacts the zip process.
- monitoring Sep 23, 2026, 11:48 PM UTC
Backlog is down considerably. We will continue to monitor.
- resolved Sep 24, 2026, 01:17 AM UTC
Backlog is clear