IDEXX incident

Delays in some data being updated in Vello to USW2 ezyVet sites

Minor Resolved View vendor source →

IDEXX experienced a minor incident on September 21, 2026 affecting ezyVet Vello, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 08:38 PM UTC
Resolved
Sep 21, 2026, 08:54 PM UTC
Duration
15m
Detected by Pingoru
Sep 21, 2026, 08:38 PM UTC

Affected components

ezyVet Vello

Update timeline

  1. investigating Sep 21, 2026, 08:38 PM UTC

    Customers based in the us-west-2 region may be experiencing a delay in data being updated in Vello. We're actively investigating the issue and will provide an update shortly.

  2. resolved Sep 21, 2026, 08:54 PM UTC

    This issue should now be resolved.