IDEXX experienced a critical incident on February 1, 2026 affecting ezyVet Scan, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
ezyVet Scan
Update timeline
- investigating Feb 01, 2026, 08:00 PM UTC
We’re experiencing a service disruption with ezyVet Scan. Our team is currently working to restore the service. We apologize for any inconvenience and will post another update as soon as we learn more.”
- identified Feb 01, 2026, 11:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 02, 2026, 08:18 PM UTC
The issue has been identified to only affect iOS users. The fix has been release in ezyVet Scan V2.1.6 for iOS. Please ensure to update your application.
- resolved Feb 02, 2026, 09:45 PM UTC
This incident has been resolved.