IDEXX experienced a minor incident on February 2, 2026 affecting Other Integrations, lasting 17h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2026, 04:37 AM UTC
We’re currently experiencing degraded performance with ezycab availability API which is affecting some partners creating bookings correctly. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
- identified Feb 02, 2026, 04:52 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 02, 2026, 06:38 AM UTC
We have deployed a fix for customers in Europe which we are monitoring. APAC region in progress, this is the final affected region.
- monitoring Feb 02, 2026, 09:25 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 02, 2026, 08:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 02, 2026, 10:28 PM UTC
This incident has been resolved.