IDEXX incident
Delay in notifications for online appointments booked in Vello
IDEXX experienced a notice incident on February 2, 2026 affecting Neo Vello and ezyVet Vello and 1 more component, lasting 8h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 02, 2026, 10:58 PM UTC
We have identified an issue affecting Vello practices where text message notifications for appointments booked online (both request and direct bookings) have been delayed for the current business day, 2nd February 2026. Any appointment request or direct booking made via the Vello portal between 11:00 PM EST yesterday and 5:00 PM EST today has been affected by a delay in notifications sent to the practice’s Vello text message inbox. Important to note: Direct bookings during this time did successfully populate the practice management calendar, the issue affects notifications only, not the creation of the appointment itself. New online bookings made from 5:00PM EST onward are not impacted, and notifications are functioning normally. We are actively working to restore all delayed notifications and expect them to be delivered within the next few hours.
- resolved Feb 03, 2026, 07:38 AM UTC
All delayed Vello online appointment notifications have been restored within the Vello text message inboxes.