IDEXX incident

VetMedStat - Errors while trying to create cases

Critical Resolved View vendor source →

IDEXX experienced a critical incident on February 9, 2026 affecting VetMedStat, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2026, 01:42 PM UTC
Resolved
Feb 09, 2026, 05:15 PM UTC
Duration
3h 33m
Detected by Pingoru
Feb 09, 2026, 01:42 PM UTC

Affected components

VetMedStat

Update timeline

  1. investigating Feb 09, 2026, 01:42 PM UTC

    Users are seeing errors as they go through the process of creating cases.

  2. investigating Feb 09, 2026, 02:42 PM UTC

    We are continuing to investigate the issue. Users are experiencing errors during the case create process. Some cases are getting created, but most cases are failing. Will update again at 10:00 AM.

  3. monitoring Feb 09, 2026, 03:07 PM UTC

    A fix has been implemented, and we will continue to monitor, but users are no longer experiencing errors during the case create process.

  4. resolved Feb 09, 2026, 05:15 PM UTC

    Monitoring complete; issue has been resolved.