IDEXX incident

ezyVet Performance Issue in USE1, USE2, USW2, APSE1, APSE2, EUW1

Major Resolved View vendor source →
Started
Feb 10, 2026, 08:49 PM UTC
Resolved
Feb 10, 2026, 10:46 PM UTC
Duration
1h 57m
Detected by Pingoru
Feb 10, 2026, 08:49 PM UTC

Affected components

ezyVet Software: USA and Canada WestezyVet Software: USA and Canada Central/EastezyVet Software: AustraliaezyVet Software: New ZealandezyVet Software: AsiaezyVet Software: Europe/Middle East/Africa

Update timeline

  1. investigating Feb 10, 2026, 08:49 PM UTC

    We are currently investigating this issue

  2. investigating Feb 10, 2026, 09:01 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 10, 2026, 09:04 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 10, 2026, 09:29 PM UTC

    This issue has been identified as an AWS issue. More information can be found via https://health.aws.amazon.com/health/status. We will continue to monitor and are exploring possibilities to work around the issue.

  5. monitoring Feb 10, 2026, 10:02 PM UTC

    AWS have implemented a fix, we are continuing to monitor stability on our side. More information can be found via https://health.aws.amazon.com/health/status

  6. resolved Feb 10, 2026, 10:46 PM UTC

    Based on our monitoring and an update from AWS (https://health.aws.amazon.com/health/status), this issue has been resolved. You should now be able to access your ezyVet site.

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