IDEXX incident

DVMI - Users are experiencing errors while sending images

Major Resolved View vendor source →

IDEXX experienced a major incident on February 20, 2026 affecting DVMInsight, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 02:53 PM UTC
Resolved
Feb 20, 2026, 04:22 PM UTC
Duration
1h 29m
Detected by Pingoru
Feb 20, 2026, 02:53 PM UTC

Affected components

DVMInsight

Update timeline

  1. investigating Feb 20, 2026, 02:53 PM UTC

    We are investigating an issue with DICOM send to the DVMI applications. Users are seeing errors and not able to complete case creation.

  2. monitoring Feb 20, 2026, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 20, 2026, 04:22 PM UTC

    This incident has been resolved.