IDEXX incident

Vello 2-way Messaging Inbox Intermittently Not Available

Minor Resolved View vendor source →

IDEXX experienced a minor incident on February 20, 2026 affecting Neo Vello and ezyVet Vello and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 08:31 PM UTC
Resolved
Feb 20, 2026, 09:16 PM UTC
Duration
44m
Detected by Pingoru
Feb 20, 2026, 08:31 PM UTC

Affected components

Neo VelloezyVet VelloCornerstone VelloTexting Services

Update timeline

  1. investigating Feb 20, 2026, 08:31 PM UTC

    We are currently investigating an issue related to the Vello Inbox.

  2. resolved Feb 20, 2026, 09:16 PM UTC

    This incident has been resolved.