IDEXX incident
ezyVet - Issue Under Investigation - Unable to bill items due to an Error Message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers"
Affected components
Update timeline
- investigating Feb 25, 2026, 11:58 PM UTC
Our Technical Team has identified an issue where Clinics are unable to bill items due to an error message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers" We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates. We appreciate your patience while we investigate.
- identified Feb 26, 2026, 12:02 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 26, 2026, 12:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2026, 12:18 AM UTC
This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected. Thank you for your patience as we worked through resolving this issue.
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