IDEXX incident

VetMedStat - Clinics experiencing errors while attempting to submit cases

Critical Resolved View vendor source →

IDEXX experienced a critical incident on February 27, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2026, 10:02 AM UTC
Resolved
Feb 27, 2026, 07:00 AM UTC
Duration
—
Detected by Pingoru
Feb 27, 2026, 10:02 AM UTC

Update timeline

  1. resolved Feb 27, 2026, 10:02 AM UTC

    Issue: 2-4:30am EST VetMedStat clinics experienced errors while attempting to submit cases. At this time, VetMedStat is stable, clinics are able to submit cases without issue & this incident is in a monitor state.

  2. postmortem Feb 27, 2026, 10:40 AM UTC

    Incident details/action items \(upcoming\) can be found here: [https://idexx-telemedicine.datadoghq.com/incidents/30](https://idexx-telemedicine.datadoghq.com/incidents/30)