ezyVet Datalake - Performance Issue for Datalake customers in USA/Canada

Update timeline

1. identified Feb 26, 2026, 08:41 PM UTC

   Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted. At this time, we do not have an estimated timeframe for full restoration. Our team is closely monitoring the recovery process to ensure progress continues as expected. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

2. identified Feb 27, 2026, 01:38 AM UTC

   Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted. We are continuing to monitor the recovery process and anticipate full restoration of Datalake services within the next 48-72 hours. We appreciate your continued patience as services are restored and expect to provide another update by March 2nd (CST).

3. resolved Feb 27, 2026, 09:42 PM UTC

   This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected. Thank you for your patience as we worked through resolving this issue.